Frequently Asked Questions

No. Most of our product images show a real garment worn by a model generated using artificial intelligence, and those images carry a small diamond-shaped mark. We photograph each garment ourselves, then use image-generation models to create the model wearing it. The models are not real individuals, and we do not use photographs of our customers — or anyone’s likeness — to create them. Our Legal Disclaimer explains more.

Every garment is real, and we photograph it ourselves: the design, fabric, colour, embroidery and construction shown are the piece we make. What is generated is the model wearing it, so fit in the image is illustrative — use the Size Guide or custom sizing as your guide. Colour can also look slightly different on screen than in person.

Yes. Each piece is cut and stitched for you after you order it, in a standard size or to your own measurements. Typically it takes 1 week for casual wear, 2 weeks for kidswear, 2 weeks for long gowns and anarkalis, 3 to 4 weeks for lehengas, 4 to 5 weeks for custom-measured pieces. Urgent orders can sometimes be made faster at an extra charge — contact us before you order.

On pieces that offer it, choose Custom Size on the product page and enter your measurements before adding the piece to your bag. We make it to the measurements you give us, so please follow the Size Guide and check them carefully.

Message us on WhatsApp within 24 hours of placing your order, with your order number. Within that time, and only if we haven’t yet cut the fabric or started the embroidery, you can change the size, measurements or colour, or cancel. A cancellation is given as store credit, not a refund. See our Refund Policy.

Yes — to any country our courier partners deliver to. Shipping is charged at checkout, and customs duties or import taxes in your country are payable by you when the parcel arrives. See our Shipping Policy.

Shipping is charged separately from the price of your piece, depending on your order and where it is going. The charge is always shown at checkout, before you pay.

Yes, any order. Message us on WhatsApp to arrange a time and bring your order number. Our boutique is at Plot No. 80, Women’s Welfare Housing Society, Road No. 7, Jubilee Hills, Hyderabad, Telangana 500033, open Monday to Saturday, 11:00 am to 6:00 pm (IST).

When your parcel is dispatched, we email you the courier’s name and a tracking number. You can also follow it on our Track Order page.

No. Every piece is made to order for one person and cannot be resold, so we do not accept returns or exchanges, and we do not give cash refunds. See our Refund Policy.

For custom-measured pieces, yes: if the piece doesn’t match the measurements you gave us, we alter it free of charge. Ask within 7 days of delivery; the piece comes to our boutique, and the courier cost is shared. Standard sizes are not altered.

Tell us within 48 hours of delivery, on WhatsApp or by email, with your order number, an unboxing video and a video of the piece. We will repair or remake it — usually within 10 to 15 days — and pay the courier both ways. See our Refund Policy.