Refund Policy

No Returns, Exchanges or Cash Refunds

As each Aasha’s piece is custom made, we do not accept returns, exchanges and refunds. We will be happy to offer store credit. We encourage you to review our Size Guide and product details carefully before placing your order. If you need help with sizing, measurements, colours, or any other details, please reach out to us before ordering — we’ll be happy to assist.

Changes and Cancellations

• To change the size, measurements or colour of your order, or to cancel it, message us on WhatsApp within 24 hours of placing it, with your order number.
• Work on some pieces begins sooner. Once we have cut the fabric or started the embroidery, the order cannot be changed or cancelled, even within 24 hours.
• After 24 hours, an order cannot be changed or cancelled.
• A cancellation we accept is given as store credit, not as a refund.

Damaged, Defective or Incorrect Pieces

If your piece arrives damaged, has a manufacturing defect, or is not what you ordered:

• Tell us within 48 hours of delivery, on WhatsApp or at care@aashas.in, with your order number.
• Send an unboxing video and a video of the piece showing the problem. Please record the video as you open your parcel.
• We will repair or remake the piece, whichever it needs. This usually takes 10 to 15 days, depending on the work involved.
• We pay the full courier cost of sending the piece back to us and returning it to you.

Small irregularities in embroidery, handwork, weave and dye are characteristic of handmade pieces, not defects. Nor is a piece made correctly to measurements that were given incorrectly.

Nothing in this policy affects your rights under the Consumer Protection Act, 2019.

Alterations

Alterations are offered for custom-measured pieces only; standard sizes are not altered.

• If your custom-measured piece does not match the measurements you gave us, we alter it free of charge.
• Ask within 7 days of delivery.
• Alterations are made at our boutique, so the piece needs to come to us. The cost of shipping it to us and back to you is shared between you and us.
• An alteration usually takes about 7 days.

Store Credit

• Store credit can be used towards a future order with us within 6 months of the date it is issued. It cannot be exchanged for cash.
• If we cannot accept or complete an order ourselves — for example if we decline it, or a payment is taken but the order does not confirm — we refund you in full to the original payment method, as our Terms & Conditions set out.
• Customs duties and import taxes paid in your country cannot be refunded or credited by us.

Contact Us

For a change, a cancellation, a damaged piece or an alteration, message us on WhatsApp at +91 99899 90983 or email care@aashas.in, with your order number. We reply Monday to Saturday, 11:00 am to 6:00 pm (IST).