Shipping Policy

Production and Dispatch

Typically, from your order to the piece being ready:

• Casual wear: 1 week
• Kidswear: 2 weeks
• Long gowns and anarkalis: 2 weeks
• Lehengas: 3 to 4 weeks
• Custom-measured pieces: 4 to 5 weeks

Once your piece is finished and checked, we pack and dispatch it, or let you know it is ready to collect. These times are estimates: fabric availability and the handwork involved can move them, and we will tell you if yours changes. For an urgent occasion we can sometimes make a piece faster, at an extra charge — contact us before you order.

How We Ship

We deliver through third-party courier partners, and choose the courier for each order based on the destination and the piece. Any order can be shipped, whatever its value. Once your parcel is handed over, delivery times depend on that courier and, for international orders, on customs.

Shipping Charges

Shipping is charged separately from the price of your piece. The charge for your order is shown at checkout, before you pay — we never add a shipping charge afterwards. Any shipping offer shown on the site applies as described.

Collecting from Our Boutique

If you prefer, you can collect any order from our boutique instead of having it shipped. Message us on WhatsApp at +91 99899 90983 to arrange a time, and bring your order number.

Aashas
Plot No. 80, Women’s Welfare Housing Society
Road No. 7, Jubilee Hills
Hyderabad, Telangana 500033
Monday to Saturday, 11:00 am to 6:00 pm (IST). Closed on Sundays, public holidays and festivals.

International Orders

We ship to any country our courier partners deliver to.

• International shipping is charged separately, and shown at checkout.
• Customs duties, import taxes and clearance charges levied by your country are not included in our prices or shipping charges, and are payable by you when the parcel arrives.
• Customs can hold a parcel for inspection. We cannot control or speed up that process, and time spent in customs is not a delay on our part.
• Please make sure the piece may be imported into your country. If a parcel is refused, or not collected from customs, and is returned to us, we will contact you; re-shipping it may carry a further charge, and duties already paid to customs cannot be refunded by us.

Tracking Your Order

When your parcel is dispatched, we email you the courier’s name and a tracking number. You can also follow your order on our Track Order page, or in your account.

Your Delivery Address

Please check your address and phone number carefully at checkout; the courier uses them exactly as given. If you need to change them, contact us before your order is dispatched — after that we may not be able to. If a parcel cannot be delivered because an address is wrong or incomplete, or nobody is available to receive it, and it is returned to us, re-delivery may carry a further charge.

If Your Parcel Arrives Damaged

Please record a video as you unbox your parcel. If the packaging or the piece is damaged, tell us within 48 hours of delivery, with that video, on WhatsApp or by email. Our Refund Policy explains what happens next.

Questions

For anything about your delivery, contact us with your order number.